Company portrait
Profile and services
- Primary profession
- Real estate agent
- Location
- London, United Kingdom
- Specialism
- –
- Other professions
- –
- Online consulting
- Not stated
- Coverage
- Regional
- Languages
- English
- Profile status
- Editorially documented
Profile at a glance
- Profession
- Real estate agent
- Focus
- Not stated
- Location
- London
- Languages
- English
- Online consulting
- Not stated
- Data as of
- 04/10/2026
- Google data checked
- 04/10/2026
What to look for in London
With agents in London, look for local knowledge of the neighbourhood, a transparent valuation and a clear contract. In Germany a licence under § 34c Trade Regulation Act is mandatory.
Editorial note for orientation – not legal or investment advice.
How the first contact works
- 1
Describe your goal: selling, letting or buying, property type and timeframe.
- 2
The office replies with questions and a proposed appointment.
- 3
Viewing or valuation appointment on site.
- 4
Agree the agency contract and commission in writing before instructing.
Common questions before you enquire
Who pays the commission on a purchase in Germany?
When flats and single-family houses are sold to consumers, the commission is generally split equally (§ 656c German Civil Code). The contract must be in text form.
Which documents should I prepare?
Land register extract, floor plans, floor area calculation, energy certificate and, for flats, the declaration of division and recent owners' meeting minutes.
Is the first estimate free?
Many agents offer a non-binding initial estimate. Ask beforehand whether any costs apply.
Key local offices in London
- HM Land Registry (England and Wales)
Land register, actual sale prices (Price Paid Data)
- Find a court or tribunal
Identify the competent court
Links to official websites; details may change.
Market data for London
We do not publish our own price figures. Current prices, rents and land values come from the official sources below.
Guides on this topic
Selling property in Germany: step by step
From valuation to the notary appointment – what happens when you sell a flat or house.
Choosing the right estate agent
How to recognise qualifications, market knowledge and a fair agency agreement.
Agent's commission: who pays what?
The rules for buying and renting in Germany in brief.
Profile summary
Chestertons Covent Garden Estate Agents at a glance
Chestertons Covent Garden Estate Agents is an estate agency in London belonging to Chestertons, which is part of the Campions Group. The company website lists buying, selling, letting, renting and managing residential property among its activities. These statements concern Chestertons as a whole; the supplied branch-page extract does not provide a detailed description of services at the Covent Garden office.
The supplied Google reviews offer insight particularly into the branch’s rental transactions. Tenants describe assistance with viewings, communication with landlords and the process through to moving in. One landlord discusses finding a tenant. The availability and communication of staff members Mimi Pitman and Grace are recurring subjects.
The supplied Google data shows a rating of 4.9 out of 5 from 294 reviews. The available selection consists of five positive accounts. At company level, Chestertons states that it is a member of the Propertymark Client Money Protection Scheme. The supplied sources do not specify the Covent Garden team’s size, languages offered or branch-specific terms.
Automatically summarised from the company's publicly available information, as of 04/10/2026. Not individually verified by the editors. Sources: chestertons.co.uk, chestertons.co.uk, chestertons.co.uk
Services according to the company
- Residential lettings
- Tenant finding for landlords
- Assistance with rental property viewings
- Support with communication and negotiations with landlords
- Support throughout the rental process through to move-in
- Assistance with residential property purchases under the company-wide offering
- Residential property sales under the company-wide offering
- Residential property management under the company-wide offering
Editorial context
Working with a provider in London – what matters
When choosing an estate agent in London, first establish which services the individual branch handles and which may be delivered centrally within the company. Chestertons’ website describes a broad residential property offering, whereas the supplied accounts concerning Covent Garden focus mainly on rentals. Experiences with lettings therefore should not automatically be taken as evidence of the service provided for sales or ongoing property management.
Prospective tenants should set out their budget, preferred location, moving date and property requirements early. Before making a decision, clarify availability, key tenancy terms, required documents and the planned steps through to handover. As several reviews describe searches under time pressure, explicit agreement on deadlines, points of contact and updates is particularly useful. Other customers’ positive experiences do not guarantee a particular completion timeframe.
Landlords should distinguish tenant-finding services from any subsequent management arrangement and record the agreed services, fees and responsibilities in writing. For purchases or sales, a clear explanation of pricing and a defined scope of agency services are useful points of comparison. The company’s stated membership of the Propertymark Client Money Protection Scheme provides a reason to ask how client money is handled and what protection applies to the proposed arrangement. Google reviews can supplement these enquiries, but they do not replace a direct conversation or examination of the service proposal. These observations provide general guidance, not legal advice.
Editorial context based on documented profile details, as of 04/10/2026. General information, not legal or investment advice.
Opening hours
- Monday: 8:30 AM – 7:00 PM
- Tuesday: 8:30 AM – 7:00 PM
- Wednesday: 8:30 AM – 7:00 PM
- Thursday: 8:30 AM – 7:00 PM
- Friday: 8:30 AM – 7:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Source: Google, as of 04/10/2026
Questions & answers
Does Chestertons Covent Garden help tenants find a rental home?
Yes. The supplied reviews describe rental transactions and support from viewing through to move-in. They also mention communication with landlords and answers to questions about the process.
Does the branch find tenants for landlords?
One landlord explicitly reports in the supplied reviews that Chestertons Covent Garden found a tenant. Landlords should enquire through the contact form about the precise service scope and terms.
Does the office also offer sales and property management?
Chestertons lists residential sales and property management in its company-wide offering. The supplied branch extract does not establish which services the Covent Garden office handles itself. This should be confirmed directly through the contact form.
What fees and timescales should clients expect?
The sources provide no specific fees or binding timescales. Individual reviews describe quick progress, but do not establish a standard deadline. Prospective clients can request an individual proposal and an indicative timetable through the contact form.
What does Chestertons say about protecting client money?
The company website states that Chestertons is a member of the Propertymark Client Money Protection Scheme. Details of the protection applicable to a particular instruction should be requested through the contact form.
Experiences & reviews
Experiences and reviews of Chestertons Covent Garden Estate Agents
Here we collect client experiences and publicly available reviews. Every review on our site is checked by the editors before publication.
Reviews on our site
There are no verified reviews for Chestertons Covent Garden Estate Agents here yet.
The bars fill as soon as the first verified review is published.
Google reviews of the company
4.9out of 5 on Google · 294 reviews
For these 294 reviews Google only publishes the overall score and count, no breakdown by stars and at most 5 individual review texts. A star distribution could therefore not be substantiated. As of 04/10/2026.
See all reviews on GooglePositive voices
No positive reviews published yet.
Critical voices
No critical reviews so far.
Selected reviews on Google
The supplied Google data reports 4.9 out of 5 from 294 reviews. Across the selection of five five-star reviews, recurring themes include prompt responses, proactive communication and friendly support during the property search and rental process. Several reviewers describe assistance under time pressure and with communication or negotiations with landlords. One landlord reports that a tenant was found quickly. Mimi Pitman and Grace are mentioned by name. The selection contains no criticism of the provider; references to stress concern the broader experience of finding a home. This selection does not necessarily reflect the full range of reviews.
I had a wonderful experience working with Mimi Pitman at Chestertons Covent Garden. I only had about a month to find my next flat, and I came across a beautiful and convenient two-bedroom place near Bedford Square, close to my university. I called Mimi just minutes before the offer was about to close, and she immediately stepped in to help. She guided me through every step, worked quickly with me to secure the flat, and later gave me a thorough introduction to all the details of the property. Since this was my first time going through the renting process on my own, I really appreciated how friendly, warm, and responsive she was throughout. I’m super happy and satisfied with the outcome, and I truly felt taken care of. I would 100% recommend Chestertons Covent Garden and especially Mimi. I’ll definitely reach out to her again in the future if I need help finding another flat.
We recently moved into a beautiful new apartment in Central London and had such a great experience working with Mimi at Chestertons throughout the entire process. From our first viewing through to move-in day, Mimi was incredibly communicative, responsive, and helpful every step of the way. Moving can often feel stressful and overwhelming, but she made everything feel smooth, organised, and straightforward. She was always available to answer questions, kept us updated proactively, and genuinely made us feel supported from start to finish. Her professionalism combined with a warm and friendly approach made a huge difference. Thank you, Mimi, for helping me and my partner find and move into a place we’re so excited to call home. We’d highly recommend working with her to anyone looking to move in London.
As a landlady, I have been very impressed with the services of Chestertons, Covent Garden. Grace has been a great help throughout — always friendly, efficient and quick to respond to any queries. She found us a tenant very quickly and made the whole process straightforward.
Grace was so helpful throughout the whole process. My flatmate and I were on a real time crunch for finding a flat, and she was always super responsive, helped us with any questions we had, and we felt really supported by her when negotiating with the landlord. Our experience flat hunting had been a bit of a struggle before, so it was really nice to be so well supported by Grace and have everything run smoothly. Thank you so much!
Grace is the best estate agent I’ve ever interacted with. She really put in a shift to help progress the property we’re looking at and was incredibly proactive throughout the whole process. Renting a property in London can often feel stressful and tiring, but Grace made the whole experience seamless and easy to navigate, often even working out of office hours to help move conversations forward. Having someone like Grace representing Chestertons really shows the quality of the brand and the calibre of people they attract. When you’re dealing with a property search via Chestertons, ask them for Grace as your key contact!
Selection of up to five reviews provided by Google, shown unchanged; summary generated automatically. These reviews are not included in the rating on our site.
Offensive posts, anonymous abuse and posts without a recognisable client relationship are not published. Reviews are subjective individual experiences.
Services in this field explained
A valuation estimates the price a property can achieve on the market, based on location, condition, size, fittings and comparable sales.
What does a valuation cost? Many agents offer an initial estimate free of charge. A formal market value report by a certified surveyor is paid; the fee depends on the property and effort.
When you sell, an agent handles valuation, exposé, viewings, negotiation and the notary appointment.
Who pays the agent's commission? When flats and single-family houses are sold to consumers, the commission is generally split between seller and buyer (§ 656c German Civil Code).
When letting, an agent takes care of listing, viewings, tenant selection and the tenancy agreement.
Who pays the agent when letting? Since 2015 the “orderer pays” principle applies to residential lettings: usually the landlord pays when they hired the agent.
Getting there
- St Giles High Street· ca. 50 m
- Tottenham Court Road Station (Stop S)· ca. 130 m
- New Oxford Street· ca. 140 m
- Tottenham Court Road (Stop T)· ca. 160 m
- Tottenham Court Road Station (Stop X)· ca. 180 m
Nearby stops according to Google, straight-line distance.
Questions for the company
No public questions yet. Ask the first one.
Similar providers with a comparable focus
Selected by field, city and focus – no ranking, no paid placement.
Sources and transparency
Profile status is not a guarantee of quality, financial strength or superiority. It indicates how the published details were documented.
View official source