PURE HomeRiver Property Management of California

I want to take a moment to recognize the outstanding service I received from Property Management during a very stressful situation. When a water leak developed in my ceiling, it ultimately caused a major portion of my kitchen ceiling to collapse, rendering parts of my kitchen unusable. From the moment the incident occurred, Pure Property Management took the matter seriously and worked diligently to ensure the repairs were handled properly and professionally. Throughout the construction and restoration process, they remained responsive, communicative, and focused on getting my home back to normal as quickly as possible. What impressed me most was their commitment to doing the right thing. They provided appropriate rent credits for the period that construction was ongoing and my kitchen was partially unusable, which demonstrated their fairness and concern for their tenants. I would especi

Fatima Antonio is an exceptionally professional, efficient, and thoughtful property agent. She demonstrated remarkable resourcefulness throughout our application process and always took the time to understand our needs and concerns. She handled every situation with wisdom, fairness, and practical judgment, making what could have been a stressful process feel smooth and manageable. Her communication skills are outstanding—she is responsive, clear, patient, and genuinely cares about providing excellent service. It is rare to find someone who combines professionalism, intelligence, and empathy so effectively. PURE Property Management is fortunate to have Fatima on their team. She truly deserves recognition for her dedication and exceptional work. We are extremely grateful for all of her help and would highly recommend her to anyone seeking a positive rental experience.

Technician was prompt and Thorough. Shirley Joy DeAsis emailed me asking for updates and replied promptly. The vendor was also Courteous in communication with setting up the service request sent to me for Maintenance by Pure.

Homeowners PLEASE beware of this company. Pure has been a nightmare since we hired them to manage our house in Carlsbad in December 2025. They were great and responsive until we hired them and signed a contract. Then the nightmare began. We got spotty, piecemeal info from our poor excuse of a property manager during the preparation and listing process. I practically had to beg via email for someone—anyone— to reply to simple questions. I had to follow up so many times to get a concrete answer. This was in regards to repairs and fix ups that we did. This same level of spotty communication continued during the tenant-finding process. We’d go weeks without getting replies from ANYONE. Every once in a while, the “Operations Manager” would jump in and was so rude and dismissive…made me feel like I was doing something wrong for wanting answers about my house. It was bizarre but also very worry

I’ve had such a positive experience with PURE Property Management so far. My direct point of contact Akash has been amazing. He’s been so communicative, kind, and genuinely helpful throughout the entire process. When I first moved in, there were a few things that needed to be fixed and he handled everything so quickly + kept me updated the whole time. The handyman Art, was also wonderful. He was helpful, professional and great at communicating about what was being done. I really appreciate how smooth they made everything feel during my move. It means a lot to feel taken care of during a transition like this. Thank you to Akash and Art for making it such a positive experience.