Nest DC

My original experience with Nest was excellent, largely due to Alexa Gutierrez’s responsiveness and proactive communication. She consistently kept me informed and handled issues quickly and professionally. Unfortunately, my experience after her departure has been very different. Communication has become difficult, responses have been delayed, and resolving issues related to my rental property has been challenging, particularly while I am living overseas. As a property owner, timely communication is critical, and I hope Nest can improve its responsiveness and level of service.

I recently had the pleasure of working with James, a technician at Nest DC, and I cannot say enough about the experience. I had been dealing with a failed AC unit for some time, and when James arrived to install a portable unit as an interim solution, he brought exactly the kind of professionalism and genuine human warmth that makes a real difference when you're uncomfortable in your own home. James was thorough, efficient, and communicative from start to finish. But what truly stood out was his character. He was kind, not just professionally courteous, but genuinely kind, and it showed in everything from how he worked to how he talked with me throughout the visit. He made a stressful situation feel handled. That combination of technical skill and real customer care is something you don't always find, and James has both. He sets a standard worth noting. If you have the good fortune of

DO NOT USE NEST DC FOR PROPERTY MANAGEMENT. They were unresponsive during 24 hours of handling an emergency maintenance issue and lacked accountability or timely responses afterwords. During a serious plumbing emergency, the tenants and owners made dozens of calls to Nest DC’s emergency maintenance number over roughly 24 hours with little to no response. When someone finally answered, the experience was rushed and focused more on getting off the phone than actually resolving the emergency. We were finally given a four-hour window for a technician to arrive. The technician never showed up. Meanwhile, the tenants were left without hot water and were dealing with accumulating water for hours, ultimately having to manually bail water out of the drip tray to prevent further problems. While overseas, we as property owners had to take over remotely, calling nearly a dozen companies ourselve

I had a wonderfully smooth and supportive leasing process thanks to Nest's leasing specialist, Dehja Harris! She was immensely helpful, providing me with any information that I requested, and she ensured that my application was processed quickly. It only took 5 days (including a weekend) to go from submitting my application online to being confirmed and signing my lease. Thank you so much to Nest for their amazing staff and this exciting housing opportunity!

I had an excellent experience working with Dehja Harris from Nest DC Co-Living. From the very first tour to the final move-in, she demonstrated a high level of professionalism, knowledge, and genuine willingness to help. During the property tour, Dehja took the time to thoroughly explain every detail, answer all my questions clearly, and ensure I felt comfortable with the space and the process. She was patient, attentive, and made what could have been an overwhelming experience feel smooth and straightforward. Throughout the leasing and signing process, she remained highly responsive and organized, making sure everything was handled efficiently and without confusion. Her communication was clear and timely, which I truly appreciated. On move-in day, everything was exactly as explained, and that consistency reflected her reliability and attention to detail. It’s rare to find someone who