Company portrait
Profile and services
- Primary profession
- Property manager
- Location
- Chicago, United States
- Specialism
- –
- Other professions
- –
- Online consulting
- Not stated
- Coverage
- Regional
- Languages
- English
- Profile status
- Editorially documented
Profile at a glance
- Profession
- Property manager
- Focus
- Not stated
- Location
- Chicago
- Languages
- English
- Online consulting
- Not stated
- Data as of
- 04/10/2026
- Google data checked
- 04/10/2026
What to look for in Chicago
With property managers in Chicago, responsiveness, timely statements and certification under § 26a WEG matter.
Editorial note for orientation – not legal or investment advice.
How the first contact works
- 1
Describe the property: owners' association or rental block, units, switch date.
- 2
Reply with questions and a fee proposal.
- 3
Viewing and meeting with the advisory board or owner.
- 4
Appointment by resolution (WEG) and management contract.
Common questions before you enquire
Must the manager be certified?
Since December 2023, owners in a German owners' association are generally entitled to a certified manager (§ 26a WEG).
What does property management cost?
Usually a flat fee per unit and month; extra services are often charged separately. Ask for a written list of services.
Key local offices in Chicago
- Cook County Assessor
Property assessment, tax bills, appeal deadlines
- City of Chicago
Building department, permits and local rules
Links to official websites; details may change.
Market data for Chicago
We do not publish our own price figures. Current prices, rents and land values come from the official sources below.
Guides on this topic
Profile summary
FirstService Residential Chicago at a glance
FirstService Residential Chicago provides management services for residential properties and community associations in Chicago and the surrounding suburbs. According to its website, the company has more than 60 years of management experience in the region. The supplied sources do not establish a specific founding year. Its Chicago office is located at 303 E Wacker Dr., Suite 1900.
The listed property types include residential high-rises, condominium associations, co-ops and townhome communities. The company describes collaboration with association boards as the basis for property-specific management arrangements. Its stated services include budgeting, accounting, preventive maintenance, and project and contract management. Resident support, communication platforms and assistance with energy efficiency are also listed, along with neighborhood event planning.
Beyond Chicago, the supplied website materials document services for northern and southern suburbs, including Glenview, Highland Park, Lemont and Homewood. Published Chicago office hours are Monday through Friday, 9 a.m. to 5 p.m. The supplied Google data show a rating of 4.2 out of 5 based on 767 reviews.
Automatically summarised from the company's publicly available information, as of 04/10/2026. Not individually verified by the editors. Sources: fsresidential.com, fsresidential.com, fsresidential.com, fsresidential.com
Services according to the company
- Management of residential high-rises, condominium associations, co-ops and townhome communities
- Association budgeting
- Accounting
- Preventive maintenance and equipment maintenance
- Project and contract management
- Resident support services
- Resident communication platforms
- Energy efficiency support
- Guidance concerning the Illinois Condo Property Act
- Neighborhood event planning
Editorial context
Working with a provider in Chicago – what matters
When choosing a property manager in Chicago, first establish whether its experience matches the building type and the association’s structure. FirstService Residential lists high-rises, condominium associations, co-ops and townhome communities. Prospective clients should therefore ask about comparable managed properties and the specific division of responsibilities between the manager and the board. Managing an association does not automatically include leasing or managing an individual unit; any such assignment should be explicitly defined.
Because the provider lists budgeting, accounting and contract management, clear reporting and agreed approval procedures are important points to examine. Before appointing a manager, discuss the scope and frequency of financial reports, access to records and the handling of additional expenses. It should also be clear which services are included in the base fee and which attract separate charges.
For preventive maintenance and project management, review documented maintenance schedules, responsibilities and oversight of external contractors. For resident support, clarify communication channels, backup arrangements and procedures for urgent requests. Published office hours alone do not establish availability outside those hours.
The website also mentions guidance concerning the Illinois Condo Property Act. Ask directly about the scope and limits of this support; it should not automatically be equated with individualized legal advice. Reviews can provide additional points to consider, but they do not replace an examination of the specific proposal.
Editorial context based on documented profile details, as of 04/10/2026. General information, not legal or investment advice.
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Source: Google, as of 04/10/2026
Questions & answers
Which properties and associations does FirstService Residential manage in Chicago?
The Chicago services page lists residential high-rises, condominium associations, co-ops, townhome communities and community associations. The materials for Lemont and Homewood additionally list communities with single-family homes.
Which financial and technical management tasks does the provider handle?
The website lists budgeting, accounting, preventive maintenance, equipment maintenance, and project and contract management. It also lists resident support, communication platforms and energy efficiency support. The specific scope for a property should be requested directly through the contact form.
Does the company also operate outside Chicago?
Yes. The sources describe services in surrounding suburbs, including Glenview, Highland Park, Lemont and Homewood. Other explicitly named locations include Northbrook, Park Ridge, Schaumburg, Hoffman Estates, Flossmoor and Matteson.
Where is the Chicago office, and what are its opening hours?
The office is at 303 E Wacker Dr., Suite 1900, Chicago, IL 60601. Published office hours are Monday through Friday, 9 a.m. to 5 p.m.; the office is closed on Saturdays and Sundays. Availability outside these hours is not established by the supplied sources.
What management fees and contract terms apply?
The supplied sources do not provide specific fees, contract durations or termination conditions. A property-specific proposal and its contractual terms should be requested directly through the contact form.
Experiences & reviews
Experiences and reviews of FirstService Residential Chicago
Here we collect client experiences and publicly available reviews. Every review on our site is checked by the editors before publication.
Reviews on our site
There are no verified reviews for FirstService Residential Chicago here yet.
The bars fill as soon as the first verified review is published.
Google reviews of the company
4.2out of 5 on Google · 767 reviews
For these 767 reviews Google only publishes the overall score and count, no breakdown by stars and at most 5 individual review texts. A star distribution could therefore not be substantiated. As of 04/10/2026.
See all reviews on GooglePositive voices
No positive reviews published yet.
Critical voices
No critical reviews so far.
Selected reviews on Google
The supplied Google data show a rating of 4.2 out of 5 based on 767 reviews. The provided selection of five reviews reflects differing experiences and should not be treated as representative of all reviews. Positive comments particularly highlight communication, personal assistance from individual staff members, and building upkeep or maintenance. One reviewer praises help with contracts, association documents and closing paperwork. Critical comments describe perceived inefficiency, insufficient accountability and difficulties in handling residents’ and owners’ concerns. One review specifically describes a dispute involving financial records, attorney communications and charges posted to an owner’s account. These are personal accounts; the underlying events cannot be independently verified from the supplied sources.
I have lived in Chicago for eight years now and I have experienced FirstResidential property management employees firsthand. As a board member, and as someone who lived in several condos, I would not hire this service. Their employees are not efficient, they do not take care of the residents, and do not have the knowledge of the laws when it comes to tenants and their rights. They are lazy, always trying to make their job easier and then doing so put the problem back onto the resident. They do not take accountability for any of the mistakes that they make. They become defensive instead of admitting their lack of knowledge. There are so many other management companies in the city of Chicago. Do not base your choice on price alone. As a board member, I remember we switched to this company and we were sorry. Until this company starts training their employees properly on how to treat peo
Recently i was looking for a new home.Katelin Dorsey, of First Service Residential is fantastic. Her building, One Museum Park East, is meticulously maintained, beautiful landscaped, and an absolute stunner in the south loop. She helped me tremendously and is a fantastic manager. what a dream building to live in. She made our decision
After requesting financial records and seeking explanations regarding how owner funds were being spent, I was met with months of attorney involvement and thousands of dollars in charges posted to my owner account. Many of my interactions with FirstService Residential were routed through association attorney Nicholas Bartzen. After disputing charges that had been assessed to my account, I received additional legal correspondence, collection efforts, a cease-and-desist letter, and threats of lien action. In my experience, owners seeking transparency regarding association finances were treated as adversaries rather than stakeholders. A management company entrusted with millions of dollars in owner funds should welcome accountability and scrutiny, not discourage it.
An enthusiastic thank you for Seonnee, Director of Resident Services at 100 E Walton! Seonnee was such a pleasure to work with as we navigated the contract and required association documents and closing paperwork. Prompt, courteous, and delightful. Thank you Seonnee!
We cannot say enough positive things about Scott Shields and The Orchard. Not only is he amazing with communication, but, he genuinely cares about the building and the overall health and maintenance of it. He's been a godsend as our team has prepared multiple units for sale within the building.
Selection of up to five reviews provided by Google, shown unchanged; summary generated automatically. These reviews are not included in the rating on our site.
Offensive posts, anonymous abuse and posts without a recognisable client relationship are not published. Reviews are subjective individual experiences.
Services in this field explained
Management of a homeowners' association (WEG) looks after the jointly owned parts of a building.
Must the manager be certified? Since 1 December 2023 owners can require a certified manager (§ 26a German Condominium Act).
Rental management looks after let properties on behalf of the owner.
What does rental management cost? Fees are usually agreed per unit and month and depend on property size and scope of services.
Getting there
- Columbus (Mid) & E. Wacker· ca. 30 m
- Columbus (mid) & E. Wacker· ca. 60 m
- Columbus (Upper) & South Water· ca. 60 m
- Wacker (Upper) & Columbus· ca. 80 m
- Wacker & Columbus· ca. 90 m
Nearby stops according to Google, straight-line distance.
Questions for the company
No public questions yet. Ask the first one.
Similar providers with a comparable focus
Selected by field, city and focus – no ranking, no paid placement.
Sources and transparency
Profile status is not a guarantee of quality, financial strength or superiority. It indicates how the published details were documented.
View official source