Hales Property Management

I have served on the board of a city HOA/association since 2010. Over the years, we went through several property management companies before eventually landing—and staying—with Hales Property Management. Their property managers are well-trained, highly engaged, and backed by fantastic office support from senior leadership. They bring deep knowledge in budgeting, taxes, and vendor selection. Furthermore, their top-tier brokerage department adds immense value. Specifically, I have worked with Chrissy Gallan to handle real estate sales and transactions. Chrissy is highly professional, great with people, and incredibly detail-oriented. She works quickly and adapts seamlessly to your needs, whether you are operating remotely or on a unique timeframe. She also has an excellent professional network if you need recommendations for a lawyer or marketing. I highly recommend both Hales and Chriss

The reviews you see on Google are fake reviews. If you look at the individuals leaving the reviews, they only have a single review and it's for Hales - now ask yourself if anyone would take time to leave a review for a HOA property management company. The few that seem "legitimate" are paid reviews where Hales will bribe them with a gift card. This company is the worst property management company you can use. If you submit a ticket, it will take them months to respond but they are quick to charge fees like rental processing - they will shift blame on your HOA board claiming they are just a management company. If your property management uses them, they charge rental processing fee of $200+ which is basically just them accepting a tenant intake form that you fill out. It took them two months to add my tenant to the intercom, and when I asked them for updates they repeatedly ignored me an

Priscilla always goes above and beyond for us over at Construction Concepts of Illinois.  She is a valuable asset in our relationship with Hales Property Management, the glue that holds us together so-to-speak.  She continues to deliver quality communication and clear expectations, which make working with her effortless and enjoyable.

Often enough do people say that property management companies are all practically the same, but it all depends on your property manager... I do think that Hales is doing a great job however Sube S our property manager works wonders and I often think she's using a little bit of magic. We've got lots of constructions, issues, and other things that requires constant follow ups, updates, pressing, etc. which she can handle it all. I know she's handling other properties too so the fact that she can do it all is wonderful. 10/10 experience!

I have been working with Priscilla, Property Manager at Hales Management Company, for a long time, and my experience has been excellent. Both Priscilla and Hales Management are truly great to work with. Priscilla is highly professional, punctual, and extremely dedicated to the residents she serves. She consistently goes above and beyond to ensure that concerns are addressed promptly and efficiently. She does not hesitate to follow up multiple times when necessary to make sure residents are satisfied and that issues are properly resolved. Her commitment, responsiveness, and strong work ethic make a noticeable difference in the community. I highly recommend Priscilla and Hales Management Company for their outstanding service and professionalism. Fatos Kelmendi Field Manager / Intercity Maintenance Services.