EJF Real Estate Services

Christina at the Customer Service Center was very helpful. Even though there is a delay in communications between the center and the board at the building's association; she made all possible efforts to help. She made appropriate notes on my account to make sure the latest updates were visible on my account.

On Friday, March 13, 2026, I contacted your Customer Service department. I was concerned my check for March's dues had not cleared my bank as I mailed my payment on the 26th or 27th of February. I spoke with a very nice gentleman named John. He was very professional and personable. He checked my account and advised my check had not been received yet. I was concerned that in my almost 39 years of living in Threechopt Village I have NEVER been late with a payment! He shared my concerns and I inquired about an automatic withdrawal. I tried to set that up previously but since our former management company hadn't forwarded my up-to-date account information I couldn't do it at that time since my account was considered not current. John advised as soon as this month's check was received I could go on my portal and set that up. He briefly explained how I could do that and if I I had any

Dear EJF Real Estate Team, I am writing to express my appreciation for the excellent service I recently received. Mr. Pedro Campos handled my call, listened to my situation, and provided very efficient assistance, successfully resolving the issues I was experiencing with the new portal. His support was professional, clear, and very helpful. I am very satisfied with the service provided. Thank you very much for your support. Sincerely, Government of the republic of Peru

Don't do it, folks. Bad bureaucracy once you sign the dotted line. Also, make sure to read your contract: they tack on 10% of all repair costs once it goes over $2500, which means, yeah, there's a reason they keep pushing on you for lots of expensive repairs. Customer service is pretty horrendous. They spend more time trying to explain why they can't do something (e.g. rent out your unit, keep repair costs down, charge multiple times for "cleaning services" for the same box of trash, coordinate with your HOA, give you your keys back when you terminate the contract) than actually just doing the job. Not one single dollar of rent received, and forgetting all the rent missed, I'm out $10k in 6 months being yoked to them. Just, don't.

My condominium recently changed to EJF Management company. I was having trouble setting up my account and Jay provided excellent service. He was so patient, professional and knowledgeable as he helped me to get logged in. Explaining how to navigate through the screens to set up automatic monthly HOA payments made what could have been stressful completely stress free. I wish everyone could be as competent and helpful as Jay!! 😊 Thank you Jay for your time and support! Forever grateful !! Spoke to another person Arjie regarding a different problem I had! She was very helpful and explained everything clearly.