Corporate Chamberlin + Associates

I normally do not leave reviews, but our experience here has been beyond frustrating. DONT LET THE TOUR FOOL YOU, DO NOT MOVE TO ARCADIA WALK OR ANY OF THERE PROPERTIES!! Before moving in, I specifically toured and agreed to an upgraded unit. Then on moving day, we found out the apartment was not actually upgraded at all. Their solution was to move us into another upgraded unit that I had already said I did not want because it was mostly carpet and on the top floor. Since moving in, we have dealt with issue after issue. We could not cook for weeks, our water heater did not work properly so we did not have reliable hot water, and our AC is still not fixed. We reported the AC problem multiple times and were originally told that nothing was wrong, despite the fact that our apartment clearly does not cool properly. It took constant complaints before anyone would even acknowledge the issue

We have been impressed with our professional & responsive management team, from the Regional Manager Maria to the onsite managers Diana and Alexis. We are kept informed with regular and consistent communication. The team is proactive in addressing rental and maintenance issues, and keep the properties well maintained. The team was instrumental in turning around the properties' performance and helped us with an important transition. We feel confident the properties' performance will continue to improve under their care.

Here’s a more professional and polished version of your review while still clearly expressing your experience: I had a very disappointing experience with Chamberlin & Associates and would not recommend this management company. Communication with corporate was unhelpful, as they consistently redirected concerns back to the property without providing any real support or resolution. In particular, my experience with one of their properties in Memphis was frustrating. Management at the property level lacked responsiveness and professionalism, and issues were not handled in a timely or effective manner. It often felt as though both the on-site leadership and overall management were not prioritizing residents’ concerns. Based on my experience, I would strongly advise others to carefully consider their options before renting with this company.

One thing I have to say is STAY AWAY from any property owned by this company. I have lived at 2 properties managed my this company and both were practically ran the same. None of my appliances worked properly and had to submit MULTIPLE requests. I am residing at the Tallows in Peoria currently managed by Chamberlain and associates and besides the appliances, lets talk about sanitary and safety concerns. I have lived in the complex since October of 2025 and have seen the police on property multiple times. I have had things stolen from me, including ny porch and patio and in the laundry area once. I asked the manager Angela if the cameras were working and if they could be reviewed. The manager stated the cameras on property do not work a few months ago. The manager then texted all residents to be monitoring all minors and I sent a message asking if cameras have yet been fixed as they are a

I've worked with myriad regional property management professionals over the years, and Evelyn Lugo stands out as one of the best. As an owner, I am extremely detail-oriented and have high expectations when it comes to communication, accountability, and execution. Evelyn consistently exceeds those expectations. She is responsive, proactive, organized, and always follows through on commitments. Rather than simply reacting to issues, she takes initiative to identify opportunities, solve problems, and keep things moving forward. What I appreciate most is her attention to detail and sense of ownership. She doesn't let things fall through the cracks, follows up diligently, and approaches every challenge with professionalism and urgency. It's clear that she genuinely cares about the properties she oversees and the clients she serves. Evelyn has been an outstanding partner for our Chandler pr