Company portrait
Profile and services
- Primary profession
- Real estate agent
- Location
- Madrid, Spain
- Specialism
- –
- Other professions
- –
- Online consulting
- Not stated
- Coverage
- Regional
- Languages
- English
- Profile status
- Editorially documented
- Website
- www.helphousing.com/
Profile at a glance
- Profession
- Real estate agent
- Focus
- Not stated
- Location
- Madrid
- Languages
- English
- Online consulting
- Not stated
- Data as of
- 04/10/2026
- Google data checked
- 04/10/2026
What to look for in Madrid
With agents in Madrid, look for local knowledge of the neighbourhood, a transparent valuation and a clear contract. In Germany a licence under § 34c Trade Regulation Act is mandatory.
Editorial note for orientation – not legal or investment advice.
How the first contact works
- 1
Describe your goal: selling, letting or buying, property type and timeframe.
- 2
The office replies with questions and a proposed appointment.
- 3
Viewing or valuation appointment on site.
- 4
Agree the agency contract and commission in writing before instructing.
Common questions before you enquire
Who pays the commission on a purchase in Germany?
When flats and single-family houses are sold to consumers, the commission is generally split equally (§ 656c German Civil Code). The contract must be in text form.
Which documents should I prepare?
Land register extract, floor plans, floor area calculation, energy certificate and, for flats, the declaration of division and recent owners' meeting minutes.
Is the first estimate free?
Many agents offer a non-binding initial estimate. Ask beforehand whether any costs apply.
Key local offices in Madrid
- Sede Electrónica del Catastro
Land registry catalogue and reference values
- Ayuntamiento de Madrid
Permits and local rules
Links to official websites; details may change.
Market data for Madrid
We do not publish our own price figures. Current prices, rents and land values come from the official sources below.
Guides on this topic
Selling property in Germany: step by step
From valuation to the notary appointment – what happens when you sell a flat or house.
Choosing the right estate agent
How to recognise qualifications, market knowledge and a fair agency agreement.
Agent's commission: who pays what?
The rules for buying and renting in Germany in brief.
Profile summary
helpHousing Madrid at a glance
helpHousing is a housing and support provider founded in Madrid in 2010 under the name helpAccommodation. Its services are specifically aimed at international students and young professionals. The offering centres on rooms and apartments, including accommodation in international shared flats. According to its website, customers can book online or contact the team directly.
Alongside Madrid, the company lists Barcelona, Valencia, Florence and Milan as locations. The website’s figure of more than 1,200 rooms covers its offering across cities, rather than Madrid alone. Additional resources include a guide to shared living, city information and a webinar about moving to Madrid.
The company also addresses landlords and investors, although the supplied texts describe this business area only in general terms. helpHousing states that it participates in Accem’s DIVEM project on cultural diversity. The supplied Google data show a rating of 4.3 out of 5 from 679 reviews. The selected accounts include praise for support and cleaning, alongside criticism of costs and contract handling.
Automatically summarised from the company's publicly available information, as of 04/10/2026. Not individually verified by the editors. Sources: helphousing.com, helphousing.com
Services according to the company
- Room rentals for international students and young professionals
- Apartment accommodation
- Accommodation in international shared flats
- Online booking of rooms and apartments
- Personalised assistance with arrival and the stay
- Guide to living in a shared flat
- City information and a webinar about moving to Madrid
Editorial context
Working with a provider in Madrid – what matters
When choosing a property intermediary for a room or shared flat in Madrid, first check whether its target audience and accommodation type fit your stay. helpHousing’s documented focus is on international students and young professionals. Relevant considerations therefore include not only location and room size, but also shared facilities, equipment and household rules.
Before booking online, request a complete cost breakdown for the specific accommodation. Rent, utility charges, the deposit and any additional fees should be identifiable separately. Confirm explicitly whether bed linen and pillows are provided. Individual reviews raise questions about equipment and costs, but they do not establish a uniform standard across all properties.
For a study or work placement of limited duration, contract length, extension options and early termination conditions also deserve attention. Ask how the deposit is settled and which communication channels are available for queries. These are practical checks, not a legal assessment of contractual terms.
Since the selected Madrid reviews mention weekly cleaning and support from a flat manager, confirm the precise scope of those services for your chosen property. Ask who handles repairs and how maintenance requests are processed. Reviews can highlight useful questions, but they do not replace checking the individual listing or obtaining written confirmation of the services promised.
Editorial context based on documented profile details, as of 04/10/2026. General information, not legal or investment advice.
Opening hours
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: Closed
- Sunday: Closed
Source: Google, as of 04/10/2026
Questions & answers
Who is helpHousing’s accommodation intended for?
The website explicitly targets international students and young professionals. It offers rooms and apartments, including accommodation in shared flats.
How can accommodation be booked?
According to the website, rooms and apartments can be booked online. Customers can also contact the team directly.
Are all of the advertised 1,200 rooms available in Madrid?
No. The website lists more than 1,200 rooms across its cities. Alongside Madrid, it names Barcelona, Valencia, Florence and Milan. The supplied sources do not provide a current room count for Madrid alone.
Are weekly cleaning and a dedicated contact included?
Two selected Google reviews concerning Madrid describe weekly cleaning and support from a flat manager. The supplied texts do not establish whether these apply to every property or specify their scope. Ask directly through the contact form about the particular accommodation.
What are the rules on utilities, deposits and early departure?
The supplied website texts do not set out specific contractual conditions on these matters. Individual reviews describe cost concerns and a dispute following early termination, but do not establish generally applicable rules. Request the conditions for your accommodation directly through the contact form.
Experiences & reviews
Experiences and reviews of helpHousing Madrid
Here we collect client experiences and publicly available reviews. Every review on our site is checked by the editors before publication.
Reviews on our site
There are no verified reviews for helpHousing Madrid here yet.
The bars fill as soon as the first verified review is published.
Google reviews of the company
4.3out of 5 on Google · 679 reviews
For these 679 reviews Google only publishes the overall score and count, no breakdown by stars and at most 5 individual review texts. A star distribution could therefore not be substantiated. As of 04/10/2026.
See all reviews on GooglePositive voices
No positive reviews published yet.
Critical voices
No critical reviews so far.
Selected reviews on Google
The supplied Google data show 4.3 out of 5 stars from 679 reviews. Within the selection provided, recurring positive themes include a straightforward rental process, clear or prompt communication and helpful support. Two accounts of stays in Madrid also highlight central locations, cleanliness and weekly cleaning. Critical reviews raise concerns about room size relative to rent, additional utility costs, missing equipment and delayed repairs. One account explicitly concerning Valencia also describes a dispute over rent and the deposit following early termination, together with slow responses. This is a selection of subjective experiences, not a comprehensive analysis of all reviews or an assessment limited to the Madrid offering.
I had a great experience renting a room through this agency. The process was smooth, professional, and well organized from the beginning. Communication was always clear, and any questions or issues were handled quickly. A special mention goes to my landlord, Ignacia, who was very kind, helpful, and reliable throughout my stay. She was always available when needed and made the whole renting experience much easier and more comfortable. I would definitely recommend this agency and Ignacia to anyone looking for a safe and positive rental experience.
Terrible company!! My experience with HelpHousing has been awful! I was due to go to Valencia for five months to learn Spanish. I arranged a room through HelpHousing; my contact was Alba. After six weeks, I had to return home unexpectedly because my father was diagnosed with a terminal illness; he passed away two months later. The situation was sad enough as it was, and then it turned out that Alba and HelpHousing showed absolutely no compassion and were only interested in the money. I had to terminate my contract given the circumstances; I had no choice. But she insisted I had to pay the rent; she withheld my deposit and kept me waiting, only replying every other week. Their communication is extremely unprofessional; you can’t get hold of anyone. What I find worst is that they offer no compensation; in total, I’ve lost thousands of euros and I’m not even getting my deposit back. And th
I had a great stay with HelpHousing in Madrid. The apartment was clean, comfortable, and in an amazing location right in the heart of Sol. The weekly cleaning service was a huge plus and kept everything in excellent condition. Sandra, the flat manager, was friendly, responsive, and always helpful whenever I had questions. I couldn't have asked for a better place to stay in Madrid and would highly recommend it to anyone looking for housing in the city.
I really enjoyed my 4 months-stay in the apartment of Helphousing at Plaza Mayor. The apartment itself was really nice and clean, you have everything you need there. I really liked the service of the cleaning team every week. I also appreciated the fast reply of the flat manager Sandra, you could ask her everything! And besides that, the location couldn’t be better, you really live in the city center, everything is so near. I really liked my stay and I would really recommend to book with Helphousing!
Really unsatisfied with HelpHousing. Rent is super high for a super small room and doesn't even include expenses, the website says 'no bed linen' but you don't even get a pillow, when our washing machine broke on Friday we were told it would get fixed on Monday, today is Monday and we are told it is not possible because 'there are other emergencies' and won't even get reimbursed for having to use the laundromat. I really wish I hadn't chosen this service.
Selection of up to five reviews provided by Google, shown unchanged; summary generated automatically. These reviews are not included in the rating on our site.
Offensive posts, anonymous abuse and posts without a recognisable client relationship are not published. Reviews are subjective individual experiences.
Services in this field explained
A valuation estimates the price a property can achieve on the market, based on location, condition, size, fittings and comparable sales.
What does a valuation cost? Many agents offer an initial estimate free of charge. A formal market value report by a certified surveyor is paid; the fee depends on the property and effort.
When you sell, an agent handles valuation, exposé, viewings, negotiation and the notary appointment.
Who pays the agent's commission? When flats and single-family houses are sold to consumers, the commission is generally split between seller and buyer (§ 656c German Civil Code).
When letting, an agent takes care of listing, viewings, tenant selection and the tenancy agreement.
Who pays the agent when letting? Since 2015 the “orderer pays” principle applies to residential lettings: usually the landlord pays when they hired the agent.
Getting there
- Gran Vía - Callao· ca. 10 m
- Callao· ca. 120 m
- Metro Gran Vía· ca. 190 m
- Gran Vía - Montera· ca. 200 m
Nearby stops according to Google, straight-line distance.
Questions for the company
No public questions yet. Ask the first one.
Similar providers with a comparable focus
Selected by field, city and focus – no ranking, no paid placement.
Sources and transparency
Profile status is not a guarantee of quality, financial strength or superiority. It indicates how the published details were documented.
View official source