Bay Property Management Group

My experience with Bay Property Management has been absolutely horrendous. For an extended period, I’ve been reporting severe water leakage in my apartment, yet my concerns were consistently ignored. The situation has now escalated dramatically: my kitchen roof completely collapsed, leading to extensive flooding throughout my unit. My apartment is now unlivable and a health hazard. Despite the emergency, their response was incredibly unhelpful—they merely stated they would send a vendor to ‘maintain the roof,’ completely disregarding the fact that my entire living space is now a disaster. To make matters worse, I’ve been trying to get an urgent response and a solution for relocation for three days, but they’ve been completely unresponsive. They even sent people to fix the roof without relocating us to another place, leaving us in unsafe conditions. This company has shown a shocking lack

I wanted to leave a sincere 5-star review for my realtor, Erik Frank. If I could leave 10 stars, I would. Erik really made the lease signing process and apartment touring process a breeze. He was very knowledgeable, transparent, extremely reachable by phone and text, which really helped make the time-sensitive procedures (which could have been a stressful process) understandable and simple. He explained everything so well and answered all my questions- he wanted me to like the place I’m moving and feel comfortable the whole time, which says a lot. He was a true pleasure to work with, thanks again, Erik!!!

I had a great experience working with Bay Property (Eric Frank). I needed to find an apartment within just three weeks, and he helped me make it happen. At first, I thought I was chatting with an AI because I'd has that experience with a few other realtors. Once I was connected with Eric everything moved quickly and efficiently. Communication was always prompt, and he was consistently kind, honest, and transparent throughout the process. Renting an apartment on a tight timeline can be stressful, but he made the process much easier than I expected. We're now looking forward to moving into our new apartment. Thank you for all your help!

I have lived at 920 Whitelock Avenue for the past three years. When Bay Management took over after my first year, my experience noticeably improved. I truly love my apartment and have always appreciated the prompt attention and genuine care shown when maintenance issues came up. Leah Choi has been outstanding throughout my time here. Her professionalism, responsiveness, and sincere concern for residents made a real difference and gave me confidence that issues would be handled quickly and properly. I am only moving to be closer to family; otherwise, I would seriously consider staying. The location near the park and zoo is great, and the neighborhood feels safe and welcoming. Leah Choi’s support greatly shaped my positive experience with Bay Management, and I’m confident the next resident will appreciate this apartment just as much as I have. Graham Antreasian I have attached a photo gr

Thus far I have been very please with Bay Property Management Group. They have been thorough with requesting needed repairs and documentation and my property manager Pinky is very responsive. I want to give an extra special shout out to my leasing agent Simone. She has been amazing! She is very responsive and gave me valuable feedback on concerns of potential tenants that I may be able to address in the future. She worked extremely hard to place qualified tenants in my unit. Thank you Simone!