Thornley Groves Estate & Letting Agents - Manchester Vimto Gardens

Hello, I am Priya Dhivar. I am extremely disappointed and frustrated with the service provided by Thornley Groves. I had a very poor experience with them and would strongly advise others to be cautious. From the beginning, we were pressured to pay a booking amount quickly, with warnings that the property would be relisted if we didn’t proceed immediately. While taking keys Jodie Finch she was very arrogant women and wasn't ready to update our moving date. Now, we vacated the flat and after more than two months, our deposit is still not being returned. This kind of delay for such a basic obligation is unacceptable. Before moving in, we made a simple request for the property to be properly cleaned. Instead, we received a property that was in an extremely poor condition — damp, mouldy, and not fit to live in. As a result, we had to stay elsewhere until it was cleaned. we had to do reque

⭐ 1 Star Avoid this management company if you value basic maintenance, communication, or respect as a tenant. I’ve spent over a month chasing the same issues and have received nothing but promises, excuses, and delays. Emails are ignored, repairs are postponed, and nobody seems interested in actually fixing anything. The oven is literally melting. The frame and buttons are showing heat damage, and hot air leaks out while it’s being used. This was reported multiple times and still hasn’t been properly dealt with. Electrical faults remain unresolved despite being reported weeks ago. The mould issue got so bad that I ended up cleaning it myself because waiting for management to do their job was clearly pointless. The privacy issue has been just as bad. I live on the ground floor and people can see directly into my flat. There has been construction work outside for over a month, meaning

Avoid at all costs. I have been down the complaints route after being left in a basement flat with no heating for months and months. and now I am finally moved out and funnily enough they are withholding my deposit 😄😄 avoid any dealings with any members of staff, James Hoyle, Keagan Smith, Jordan Simms, Emma Baxter, the lot of them unfortunately do not give a crap about anything over than clocking in at 9 and leaving at 5. Disputing through TDS as they are actually competent.

I have been with Thornley Groves for many years, but my property manager was changed to Maisie Widdas a few months ago, and she has been nothing short of brilliant. She was moved to me due to a previous complaint, the first thing she did was ring me and ask how I want her to manage the property. We had a lovely conversation and she has stuck to her word ever since! She’s always quick to inform me of any issues but reassure me not to worry of anything, she also recently had a long conversation with me about renters rights and she has settled me completely! Thanks so much for all you do Maisie, you’re a credit to the company!

Watch out for the agent named ‘David Barsi’ who tried to charge £280 in cleaning fees & another £60 to collect an item from the building’s parcel room. Eventually had to go through the TDS to recover 90% of this as the charges were clearly unjustified. Completely ruined what was otherwise a positive tenancy stay.