Homes in Florence

DO NOT BOOK WITH THEM! They rented us an apartment infested with bed bugs. My whole family, with two small children, were bit. I sent them videos of the bed bugs crawling out of the head board and lamp. I sent them photos of the telltale bedbug stains on the sheets. And they deny that there is any problem at all! I woke up with a bedbug literally on me! We had to leave the apartment after one night. Look at the photos and videos yourself to judge! Plus most of the reviews here are fake.

We've rented a pretty nice villa near Florence, but when we checked out the agency accused us of 'damaging' equipment of the villa which was totally unfair. As they had access to our credit card details, there was not a lot we could do really to fight the unfair charge (we did not damage anything in the villa). Be careful with this travel agency, they are not genuine.

One word of advice: don't book with this agency. They spoilt our holiday! Here is our story. We booked a one-bedroom flat with a large loggia overlooking Santa Croce Square in Florence for 4 nights, paying €1200. The booking process in March was smooth. However, three days before our arrival in August, the agency informed us via WhatsApp that the flat was unavailable due to bedbugs. They offered us a supposedly upgraded two-bedroom flat near Ponte Vecchio or a full refund. Given the short notice and our location in Venice, we reluctantly accepted the alternative, despite it looking inferior based on the photos. Upon arrival, the experience deteriorated rapidly. The check-in agent was late and rude. The flat itself was filthy, dingy, and smelled bad. It was unbearably hot (37-38°C outside), and though the air conditioning worked in the living room, it did not cool the bedrooms. We immed

Fantastic experience. My wife and I met Lorenzo in March 2022 and help was terrific. We wanted a renovated apartment and he took us around showing us four properties. He was professional and respectful; never pushy. When we decided upon the apartment we wanted he help us in every way possible; from negotiating the price to the closing. When we settled and moved in June 2022 he even helped move our possessions. His caring and concern for us has not stopped with the closing. He made certain that our utilities were linked to our bank account for automatic debit. We had trouble getting a taxi to take us to the airport at 3 am for a 6 am flight back to the US; I called him and and he arranged it. When we came back to the apartment last month (October 2022) the water was not on; he thoughtfully had turned off the water so we would not have a problem. He continues to care. He is a gentleman an

DON’T MAKE THIS MISTAKE! AVOID! I really don’t know how they have 4.2 stars! We chose an apartment in Florence called Dreamy Guelfa. Description states it is an “air conditioned apartment”, when we got there, they had only an old and small fan. As AC was mandatory for us, we questioned the company and they only offered to bring adicional fans. They said it was a technical issue and probably the previous guest had damaged the PORTABLE AC they had (Note that for them air conditioned apartment is the same as ONE portable AC machine). Again, for us AC was mandatory, so we explained we would not stay , we had to find a last minute hotel, and asked for a refund, to what they offered 20%. Ridiculous! Also, apartment does not look as the pictures anymore, it is old, in the third floor what they conveniently don’t mention and the stairs for access are horrible. As you can see, and PLEASE DO NO